Our customers are at the heart of everything we do and we are tasked with being brilliant wherever and however we interact with them. We are the voice of Joules where it matters most.
That might be before they’ve made a purchase, by taking their order over the phone, answering questions or advising on anything once products have been delivered.
In every case, -and with every customer - every one of us is committed to giving outstanding service, even as the business grows.
And right now, that’s pretty fast.
Where Customer Service here really differs is in just how much our customers love the brand.
Our customers are well-informed and highly-engaged - they love Joules and our products. They love to share their views and will often give us really useful feedback.
So our job is as rewarding as it is challenging - in fact, the two go hand in hand.
Making our customers happy makes us happy.