Sally, Market Manager of Worcester and Cirencester
Working at Joules
What attracted you to Joules and why did you choose to work for us?
Initially, I was attracted to Worcester as it was a brand new store and more local than my previous job which was based in Birmingham. Having visited other Joules stores, I instantly loved how the company captivated me with its passion for bold prints and enthusiasm towards its customers. We keep customers at the heart of everything we do. Joules is a family company that has grown from the fields of Britain, this is reflected every day in stores and on show stands. I am a family orientated person and I was instantly moved by the warmth of the brand. Having worked in retail for the last 11 years I have never felt more at home with a company and for that reason I leapt at the chance to work here.
Tell us about a typical day…
Every day is different. Time management is key, especially for me, as I currently run two stores. Some days it will be all about visual merchandising and implementing seasonal changes, window updates and following CAD packs to enable our shops to look fresh and exciting. We strive to achieve figures and pushing our like for like growth in both stores on a daily basis. We always go that little bit further with attention to detail with everything we do. As a manager, I like to focus on individual strengths of my staff which will aid my team members to further their career within Joules or externally. Having a happy, positive team ensures a high standard of dedication to our customers. There are always great incentives to focus on within the company so there is never a quiet moment. Joules is a great company for interaction and I have made some great friends along the way.
What's the best thing about working at Joules?
The people, the product and the opportunities. Since the start of my career in Joules, I have met the most incredible people. As a manager, I have been lucky enough to go to events to see new products before they drop into store. There are also opportunities for all staff members to help open new shops across the UK where you get to meet new faces whilst gaining experience and knowledge from other staff members.
What’s been your biggest achievement so far?
I would consider my biggest achievement to be the internal progression of several members of my team both within my store and moving on to other Joules stores. Also, being given the huge responsibility of running two stores side by side, all within the year I have worked for the company.
What qualities make someone successful at Joules?
Hard working, passionate, willing to go that extra mile. They also need to be outgoing, fun and - last but not least - a big team player.
What do you think makes Joules unique as an employer?
You get to be more onboard with everything that goes on, from where it all begins to the product being in your store. I have never had so many opportunities from a retailer before and it is so refreshing. Joules really look after you and appreciate all the efforts made in store and as an individual. It is a great environment to be a part of.
What would your advice be to someone considering joining Joules?
The more you put in, the more you get out of it. Make people aware of what you are good at and your strengths, as this can lead to more responsibilities and progression within the company.
A bit more about you...
What is your favourite film or book?
My favourite film is 'Home Alone: Lost in New York'. I can pretty much quote the whole film. Even though I have it on DVD and video, I still watch it every year when it is played on TV.
What’s the best holiday you’ve ever been on?
I went to Paris a few years ago with my Dad during the autumn so everything was orange and looked incredible. Unfortunately, my Dad had food poisoning whilst we were out there so I had to learn a bit of French in order to help him out at the Pharmacy. I think I cured him though when we went on the rides at Disney… well almost cured. I am about to go to Rome next month with my boyfriend so hopefully the same won’t happen again. I will make sure I have my Italian translator – just in case.
What’s the best present you’ve ever received?
Probably my dog Moo. She was part of my Christmas present off my lovely Aunty. She is a Jack Russell so, as you can imagine, she causes havoc everywhere she goes and acts the size of a Great Dane. Luckily we have six dogs, six cats, six horses, four pigs, ducks, chickens and a goat to keep her occupied and out of mischief. Most of the time anyway.